We would like to show you a description here but the site won’t allow us. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWhy Virgin Media still use Yodel as a delivery partner I don't know. Yesterday it was showing for delivery, today if I hadn’t. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. It is not on any of the emails or texts sent to. Yodel stole my parcel. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. 07480632098. Thanks for your post and questions around 21CV. I've had a new 360 box. 13-01-2023 14:29 - edited 13-01-2023 14:30. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. 05am but then had another 3 updates like it was making its way to me then on Friday the day it was. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. My delivery didn’t arrive yesterday. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. We would like to show you a description here but the site won’t allow us. Hi , Thank you for your post and update on this I am so glad you have your new phone. on 22-04-2023 10:15. We would like to show you a description here but the site won’t allow us. Simply select the track your parcel link in the email and enter the code to get the latest update. 44pm and the. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. Get it for your Android device. The Voice. Stay safe online. The real trick to leaving an impression during The Voice Blind Auditions is to give the. - Create returns labels for 300+ retailers. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Yodel Delivery due tomorrow - No tracking and no order showing. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. PER MONTH. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. The UK’s most popular channels, Catch Up services and built-in apps, in one place. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Poor service Yodel, no delivery. Thanks in advance. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Yodel Delivery due tomorrow - No tracking and no order showing. not to me. However, in the absence of their call, I do not have a contact number or tracking number to chase them for details. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. O2 shop or local council recycle yard. Sorry to hear you have been having issues with your Yodel delivery. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. Sports Direct. It didn't arrive and the next. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. Zavvi. Rob Beck ordered a new router from Virgin Media in March. Let us know how it goes. I have had a look into your service on our system and I can see you recently contacted our team regarding this. . Mobile Your Account. SpeedWe would like to show you a description here but the site won’t allow us. I haven't ordered anything, but it claims to be a yodel driver delivering something from Virgin Media. Entertain me; Broadband Deals. @Zach_R. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. 15/11/23 09:44. . I tried to contact Yodel customer service. I am sorry to hear about the issue regarding your handset value. Openreach has just launched a revised. We will also take a photo of your parcel when we’ve left it in a safe. Posted by vc-10Greater Manchester. Return parcels to Virgin Media. 1 ACCEPTED SOLUTION. Lee1981. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. My Virgin Media App. Sign in to My Virgin Media a. Welcome to our community forums and thank you for your first posts. the delivery itself is completely legit and all in my name. The number 07480 632098 has been looked up 4,600 times, leading to 24 user comments that have helped form a clearer picture. We can understand the inconvenience caused to your day and want to best help. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. So, there was a bit to and fro getting the date sorted. Thousands of Yodel stores nationwide. Networking and WiFi. r/britishproblems•. - 4856480Send a parcel with Collect+. Number of inclusive HD channels depends on package. Yodel told me I had placed the delivery on hold which is complete rubbish . Most QuickStart kits have just 6 cables, connectors and powerlines to. No hub and no tv box…. Options. Browse Virgin Media Virgin Media Community. Hey there @skfiendi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I've received no communication from virgin addressing this, in fact both of the. Hub 3 stuck at Yodel. Use our app to: - Send a parcel from any of our thousands of local stores. Processed at National Hub. countjac. We would like to show you a description here but the site won’t allow us. I'm moving into a new place and the only information I've recieved is. Community Natter. Re: Yodel. " Not sure if genuine. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. Global Media Limited Customer Service telephone A. Apparently the tag could be damaged or missing and they can't find the parcel. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. Quote & Book. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. Because it was shittly designed, the people in the. Global Media Limited: Website for A. . All the documents were signed , all. consumer polling and social media complaints. So either collect plus yodel or virgin media have lost it and are charging me for it!”Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. I've since spoken to virgin customer service who informed me that I should have had rec. Everything you need is posted to you. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Mobile phone scam. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. In response to Steven_L. . Seems a shame to throw in the bin plus don't want a bill from Virgin. Excludes all third party directory enquiry services. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. ) Need help? Visit would like to show you a description here but the site won’t allow us. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. At least 30Mbps download speeds in every room or £100 one-off credit. Main menu; Bundles. Deal. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Account - Cable. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Yes - of course. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. QuickStart, set up and connections. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. My Virgin Media App. Once it is, you'll receive a letter/email advising you of the date we're moving you over. So I went outside my house no package,. Virgin Media Live Chat is available every day of the week, between 8am and 10pm UK time. Virgin Mobile. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I call virgin and they have no idea about it being returned. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Deal. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. But until Thursday evening, there is no delivery, no update, nothing. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Switched On Families. Security matters. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesOptions. Options. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. We would like to show you a description here but the site won’t allow us. on 12-05-2023 19:08. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. Yodel said that they made 3 attempts but it was a lie as I could not see any driver attempting to deliver the package. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. . 08/11/23 21:45. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. ^TM”05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Hi thanks for your post here although we're sorry to hear of the concerns you've raised here. There are now several posts on here about this scam which has happened to me in the last week. We would like to show you a description here but the site won’t allow us. Thanks,Yodel says delivered but hasn’t. They never were. Have you received any further communication from our Mobile team about this delivery? Have you seen if the order has been on its way to you from the tracking number at any point, or has it always sai. 2 weeks ago. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. 09/11/23 14:35. Expecting delivery of router today but Virgin Media have not. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . It is the returned hub that has gone missing on its way back to virgin. Account - Cable. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. I have tracked the parcel but it now requires the post code of the place its being delivered to . Can I have some assistance with this please as I have done my bit but yet again Yodel seem to have lost or stolen it and I don’t want to. Have been 3 hours on chat waiting for a human to contact me, with no success. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Options. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. . on 02-02-2023 09:43. From £ 38 a month 18 month contract Check it out. NathanielKelly. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. Where is your parcel coming from: Where is your parcel going to: Weight. No recent parcel is showing under your name and address. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Re: Yodel (oh god, no) email when. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. I tried to contact Yodel customer service. Sorry to hear you have been having issues with your Yodel delivery. on 28-03-2023 08:11. About GXO Logistics. Good afternoon. Stay safe online. I contacted their support team via live chat to be informed it would be delivered Wednesday. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. Well-informed. GXO has collaborated with Virgin Media since 1999. . Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. Being returned to Virgin Media. It is not on any of the emails or texts sent to. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. I kindly asked the particular agent who was with me at that time to help me out with raising a complaint which I know is ideally meaningless. . Manage Your Account. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. - Track the progress of your returns. To whom is May concern. Asked webchat today, and was advised I would be giv. We would like to show you a description here but the site won’t allow us. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. I'm a Very Insightful Person, I'm here to share knowledge. I'm in a really frustrating situation. Please have your parcel tracking ID ready. Yodel stole my parcel. I don't work for Virgin Media. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Having issues? We help you find out what is wrong. Just the same response. I spent hours trying to get some info ou. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. on 30-05-2023 13:29. 5 months ago I was upgraded from Hub 3 to 5. i. For those who don’t maybe the following video sums up their serviceSimilar to other people. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Have you received this since your post?We would like to show you a description here but the site won’t allow us. 09/11/23 11:22. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. In this conversation. We would like to show you a description here but the site won’t allow us. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. and delivery tracking information. please can you check when I can receive my box? I’m regularly working from home and really. Unfortunately we don't use the Openreach master sockets as they are BT only. Apparently the tag could be damaged or missing and they can't find the parcel. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. . We would like to show you a description here but the site won’t allow us. Simply ring our friendly customer service team. 15 Comments. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. After all the years I had using virgin broadband I never had one complaint, would always recommend the consistency of speed and zero. Yodel was scheduled to deliver my router on 1/9/22. Compare TV, broadband and phone; Oomph bundlesMy Virgin Media makes managing your account easier with all your information in one place. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. Scam texts can also come. Yodel say I have to speak to Virgin to get the package re sent. Options. SpeedWe would like to show you a description here but the site won’t allow us. . I was in all evening and no one came to my door. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Well-informed. Zavvi. Manage your broadband, TV, home phone and mobile accounts in one place. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Sports Direct. (You can find t. We would like to show you a description here but the site won’t allow us. A quick call back to the senders company and spoke to the same person as before, he informed to expect a visit from Yodel Parcels as in to collect the parcel which had been left by “Mistake”. Virgin Fibre Areas only. Yodel, returned to sender. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Options. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. QuickStart, set up and connections. wonkydragon. Thanks. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. I would like to know if i can rearrange delivery or cancel the order. Please respond to this when you can and we'll proceed from there. Hi all, Yodel failed to deliver my virgin kit for my 1gb new installation and I move Thursday evening . Options. . If you didn't arrange your return through the app, you can find. QuickStart, set up and connections. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. If VM tries to charge you, you can always post back on. Kit we want returned. Quickstart is the quickest and easiest way to setup our services. Virgin Mobile. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. We would like to show you a description here but the site won’t allow us. You will either receive a returns slip with your original parcel. Horrible, they treat customers like you own them something. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. Sign in . consumer polling and social media complaints. I signed up to Virgin broadband and was told my router would arrive on the 26th. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. Browse Virgin Media Virgin Media Community. When I got there Yodel's customer service said that the package was. Chatter and natter. In this conversation. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. not to me. The Collect+ Send service is in partnership with Parcel2Go. We would like to show you a description here but the site won’t allow us. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. 13-01-2023 14:29 - edited 13-01-2023 14:30. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. 07-06-2021 13:00. Options. Home Phone. This communication will. on 16-03-2023 19:38. She called back and left a voicemail confirming that it was booked in and would be. (East Anglia) Limited (AP East Anglia, A P East Anglia)We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. To date not had any communication from Virgin Media chasing return of equipment. Created Sep 23, 2009. Hello. Security matters. If your returns label just shows the Collect+ logo, please select Yodel. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. Networking and WiFi. £8p/m extra or included with Gig1 or Volt. . Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. I've taken a look at our systems and I can see that your new equipment was activated. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. My Virgin Media app Manage your broadband, TV, home phone and mobile accounts in one placeNews of Virgin Media O2's discussions with Sky, first reported by the Sunday Telegraph, sent shares in BT down by as much as 8% on Monday to a six-month low. But then the envelope arrived to return it and I used this instead. We would like to show you a description here but the site won’t allow us. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Yodel have failed to find my address for the last 2 days - making it 5 in a row - despite the fact that I spent an hour on their chatbot support yesterday and gave them full written instruction on how to find us. Yodel returned to sender. How do I return my old box. Click on the brands below or scroll down to the handy brand finder. We would like to show you a description here but the site won’t allow us. Kits returned on 26th March, 2022 via Yodel as you intructed. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. My parcel with a hub 4 was supposed to be delivered on Tuesday. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know.